Feedback & Support

Toby et al...I;m a programmer so I guess I can't help being curious...so what was the cause of the slowdown problems? {nm} tealfan Jul 16, 17:19

A combination of maxing out database connnections and other unforeseen bugs once we went live. We're working through them. {nm} HSX Support Jul 16, 21:40

yup...no matter how much you prepare, some bugs just don't show themselves until the customer gets their hands on the system {nm} tealfan Jul 16, 22:30

oops...the above might sound mean...I meant it to sound sympathetic :) {nm} tealfan Jul 17, 08:54

Seeking a return of the 30-60-90 progress graphs a faithful player Jul 16, 05:50

That would be cool {nm} another voice Jul 17, 09:26

Wow! Site is much, much faster! Good job, HSX. {nm} Chefbobcat Jul 15, 17:41

so far a definite improvement! keep it up! {nm} eyescovered Jul 15, 17:55

I concur :) {nm} Random Enigma Jul 15, 21:51

Much improved, kudos all around. {nm} Hooray360 Jul 16, 05:51

There is a Top Price Movers, why no top percentage movers? {nm} chiwanna Jul 15, 14:23

Agree vincent2517 Jul 17, 11:24

Unreliable site is unreliable MoneyMagnet Jul 15, 14:20

suggestion Smallville944 Jul 15, 12:51

Hey, guys...love the new site scolob Jul 15, 11:22

That's a nice statement... I just wish HSX had been the one to say it!! {nm} noreenh007 Jul 16, 08:22

Where are sponsor logo n easy cash n weekend movie choice? rozack Jul 15, 11:08

They are not available on the new site. {nm} Antibody Jul 15, 13:32

Any plans to have it back ? .... or just doing away with it? {nm} deja_v0 Jul 18, 08:57

PLEASE bring it back!!!!!!!!!!! been playing almost from the start but I suck at it, hence the 26 million worth. I can't do much without it {nm} pan1shell Jul 15, 14:08

We really need an answer on this. If we are not getting it back, I need to change my playing strategy. {nm} dagda2 Jul 18, 14:47

Announcement: the site will experience periodic "Failure to connection" as we work on improving site performance. {nm} Antibody Jul 14, 18:05

So far so good. Seems much, much faster this morning. {nm} verisimilitudinous Jul 15, 03:07

Does seem faster. Thanks for the hard work. {nm} Hooray360 Jul 15, 06:11

The basic issue remains, with hsx.com java allowed each tab still uses about 15% cpu and still has to be left off. Its never fixing is it? {nm} Shrike Jul 15, 15:14

Dmac - Can I make a suggestion? pmb Jul 14, 16:17

well said {nm} eyescovered Jul 14, 16:27

We try to give answers when we know the answers. Antibody Jul 14, 16:37

Wow. It just got really cold in here. {nm} HuskyMiller Jul 15, 01:25

I understand to a degree, but I still think being more forthcoming would help. pmb Jul 15, 10:54

I do appreciate your help. I was just being honest and to the point. {nm} Antibody Jul 15, 13:39

Dear Support: Doing bonds after the adjust has become torturous the last few weeks. Even reading the calendar for next week was tricky. CSBD Jul 14, 13:09

This ridiculous. How throttling trades like this is supposed to make the game more fun is beyond me. Hooray360 Jul 14, 14:06

Repeat, trades are not being throttled. if not for the unrelated slow page loadtime, trades are executed within seconds,. {nm} Antibody Jul 14, 14:20

Before the switchover, HSXToby said the plan was for them to be throttled back to reset speed (ie, about a minute or so). Hooray360 Jul 14, 15:12

That was then. Trades are executed within seconds. Time them when pages do load quickly {nm} Antibody Jul 14, 15:17

My experience is that it's taking longer than seconds (though much more quickly than when I first complained about it). It's kind of akin pmb Jul 14, 16:09

Reset was up to five minutes. {nm} Antibody Jul 14, 16:22

One trade took a minute sixteen, the next 49 seconds. {nm} Hooray360 Jul 14, 17:06

And in all fairness those must have been due to long page load times, as the next few went through just like the good old days. Hooray360 Jul 14, 17:23

The current slow page load time is completely unacceptable to HSX and has been equally frustrating for HSX. {nm} Antibody Jul 14, 14:22

Then why did HSX go ahead and release v4 on the general public when clearly it wasn't ready to be released? {nm} Broiler Jul 14, 14:37

This site is still in Beta. Unfortunately, unforseen situations can arise when we migrate everyone over to a new platform and database. {nm} Antibody Jul 14, 15:14

It took me a mere 30 minutes to reposition myself following today's starbond adjusts. Time to add more hampsters to the wheel. {nm} Broiler Jul 14, 15:08

If HSX was any slower it would be travelling backwards in time. {nm} Hooray360 Jul 14, 12:56

I just saw my parents at the Enchantment Under the Sea dance! {nm} remrej Jul 14, 14:03

Movie Funds - IPO Date, Inception Date, Delist Date totempole99 Jul 14, 10:17

Yeah, it needs some manual clean up because Fund securities are reused. Antibody Jul 14, 11:16

Why is HSX slower than usual? {nm} laujer Jul 14, 10:05

it is ungodly slow today for me. {nm} remrej Jul 14, 12:58

The current slow page load time is completely unacceptable to HSX and has been equally frustrating for HSX. {nm} Antibody Jul 14, 14:21

a QTD gain in the Trader Watchlist Smallville944 Jul 13, 20:34

SITWAP: can you add those little suitcases to the cast lists on the stock pages as well?...TIA tealfan Jul 13, 10:53

Now, that's not a bad idea. But, it'd likely slow down page loads more... which would result in more complaints... {nm} sloopsjohng Jul 13, 12:17

probably right...lol {nm} tealfan Jul 13, 14:52

Hard to see the names of stocks in light blue on the porfolio page. Can you make it dark blue? {nm} laujer Jul 13, 07:00

HSX$$$ Soliciter Jul 13, 05:57

Can a function be added that allows a .csv download of portfolio's, release schedule, moviestocks, etc.? {nm} swynne23 Jul 13, 05:54

Any word on Portfolio graphs? mysteryhowell Jul 13, 00:26

please bring the graphs back..... {nm} a faithful player Jul 13, 13:49

as a looooong time casual player, I miss the graphs. {nm} m3th0d Jul 15, 21:52