HOLLYWOOD STOCK EXCHANGE
THE ENTERTAINMENT MARKET
THE ENTERTAINMENT MARKET
My experience...
I cancelled two weeks ago (when they changed the plan to 3 movies per month with no opening weekend movies).
To use the app last night, there was pop up asking if I wanted to opt into their new plan, I clicked yes to pass that screeen to use the app.
Last night I got an email saying that the opt into their new plan overrides any cancellation request (I would be billed at the next billing period and continue with the new plan). I didn't mind, actually was happy, because 3 movies a month for $10, weekend openers, is a good deal.
Then this thread was posted. I read the linked story and within the linked story was an item that I had not been aware of before. The linked article says that MoviePass will only be authorizing 2 different movies per day (which will change daily). So logging into the app, the only movie I can see today using MoviePass is Mission Impossible.
This is too much drama for me (which is why I requested a cancelation two weeks ago). I opened the app, requested cancelation again and recieved a confirmation of cancelation (had no problem canceling).
I am pernanently done with MoviePass until they have something stable and proven (over a length of time).
The biggest issue I have with the company and the most primary reason for my cancellation is that each and all of the changes happening to my account I learned from third party (TV news; HSX Board Posts linking to website articles, etc). Then later in the evening I would recieve a direct email from them about the changes. Customers should have been directly contacted first before news outlets.
/FILM: Moviepass is re-signing up cancelled members to their new plan and not allowing them to cancel. Aug 14, 08:09
I got an email confirming my new MoviePass plan, which I definitely did not authorize. Aug 14, 08:43
Yeah, I haven't been able to use it since 7/23 Aug 14, 08:43
My experience... Aug 14, 09:01
at this point I would just rather pay full price than deal with the changes and the drama. {nm} Aug 14, 09:28
wait. I can't see what I want when I want to anymore? {nm} Aug 14, 10:08
VOX has a more detailed recap of the in-app Moviepass shenanigans Aug 14, 09:47
Class action lawsuit in 3 2 1... {nm} Aug 14, 10:01