Feedback & Support

Is HSX support still working on correcting trading glitches in our ports from yesterday's system problem? gordon06 Sep 25, 11:07

SUROG has this film hated early cannot make my trade! {nm} damenchipguy Sep 25, 09:08

I think this is the 3rd Friday in a row where something halted early. What gives? {nm} remrej Sep 25, 09:13

SUROG is now active {nm} HSXToby Sep 25, 09:34

Thanks...got there just in time. =) {nm} Catzan Sep 25, 09:36

me too, but probably played the dang thing wrong; that would be poetic {nm} damenchipguy Sep 25, 19:20

SUROG has this film hated early cannot make my trade! {nm} damenchipguy Sep 25, 09:07

Request: Can we please either get a separate page for the openers derivatives or get them on the "Opening This Week" page as before? secretstalker Sep 25, 07:51

Seconded! {nm} eyescovered Sep 25, 08:35

Sounds reasonable to me...give us some time and we'll see what we can do {nm} HSXToby Sep 25, 09:35

I'd prefer that too. All of them together is confusing. {nm} mloz Sep 25, 10:07

This might be asking for too much, but maybe add links to the Call/Puts under Related Securites on the stocks' main page kinda like.. eyescovered Sep 25, 10:46

Thank you all for your help during the glitch. If you have any observations or concerns, please write us at support@hsx.com. Thanks! {nm} The HSX Team Sep 25, 07:16

my net worth is less than the sum of my cash and investments {nm} bikerray Sep 25, 06:43

Write us with details at support@hsx.com and we'll look into it. Thanks! {nm} The HSX Team Sep 25, 07:11

Movie Funds Avg Paid Still Wrong mloz Sep 25, 06:24

Would you please send us the screenshot at support@hsx.com? {nm} The HSX Team Sep 25, 07:13

Screen shot sent to HSX Support. {nm} mloz Sep 25, 10:06

Received. Thanks! {nm} HSX Support Sep 25, 10:31

Still down 4.5 mil from today's glitch jedi71 Sep 24, 21:50

Are you really a Jedi if you need a decade to earn 4.5 mil? Chefbobcat Sep 25, 00:52

you are if your parents are really creative star wars freaks when they name you {nm} jedi71 Sep 25, 09:25

I suck at Classic Cash! Anyone else never won? {nm} papouliot Sep 24, 21:44

I won today. slearwig Sep 24, 23:40

So did I - but only for the second time.....................EVER {nm} MovieFan69 Sep 25, 02:59

FYI. Guillo Sep 25, 07:26

Just once - I now give myself a food pellet when I lose just so I'll keep trying {nm} reddogs Sep 25, 09:18

never {nm} damenchipguy Sep 25, 19:26

I won the first day. That was it. Never won since. It's a bit depressing. Hope they make better odds soon. {nm} booboo71 Sep 27, 13:21

When I click the link for my rank, I'm not listed where I'm supposed to be. Anyone else? {nm} eyescovered Sep 24, 19:27

That is been that way from the start. I believe the place it marks, it is the rank at restart for that day. Guillo Sep 24, 19:34

Yes ... Have a trading "glitch" in my port. gordon06 Sep 24, 18:44

and yes ... I have emailed support. {nm} gordon06 Sep 24, 18:45

Can you check the YTD list? Up until yesterday, Nepotism Fund was nowhere to be found. Suddenly he's earned 192mil YTD. ??? {nm} helmetz Sep 24, 18:41

Everything seems to be working. Thanks for the hard work, HSX crew! {nm} eyescovered Sep 24, 17:43

Check off Before Restoring System - Please Read HSXToby Sep 24, 15:30

Note - Trades made early today on CX Derivatives and Movie Funds backed out HSXToby Sep 24, 15:59

We intend to restore trading at 4:30 pm PST HSXToby Sep 24, 16:07

Trading is now enabled {nm} HSXToby Sep 24, 16:38

Trading Halted HSXToby Sep 24, 11:02

Thanks for all the hard work LarryHoy Sep 24, 11:36

Ditto. Thanks. {nm} eyescovered Sep 24, 12:00

As we learned in Forest Gump.....Stuff happens. {nm} StarBondFund Sep 24, 13:44

Further Update HSXToby Sep 24, 13:59

This is good news! {nm} ty97 Sep 24, 14:14

Hope you notify everyone when trading can resume at least one hour before it resumes. This may create aa even paying field {nm} laujer Sep 24, 14:49

Did anyone perform a transaction today that may be influenced by this event? Guillo Sep 24, 10:28

WTF? Before the clusterfoxtrot I was up about 600K. Then I was up 682M, then back to up 700K and now down 340K. Hooray360 Sep 24, 10:11

Please standby until we have resolved all the technical problems. {nm} Antibody Sep 24, 10:23

When thing went wonky this AM, I was up 600K one minute, then up 682M. After things were sorted out, I'm down 445K. Thanks a pantload. {nm} Hooray360 Sep 24, 17:11

We're investigating the problem right now. HSX Support Sep 24, 08:00

I have a bad feeling about this. Just my luck I was having a great day of gains when this happend. Well ahead of my norm for a weekday. HuskyMiller Sep 24, 08:06

Any chance it's a side effect of someone trying to get Mad Max and Antibody back into place on LTD top 100, from which they had disappeared? edzep Sep 24, 08:29

FYI, I'm D.Mac, HSX employee. {nm} Antibody Sep 24, 09:34

Of course. I figured you'd know that I know that by now. Just trying to help connect the dots. {nm} edzep Sep 24, 11:36

At the time of the changeover HSX owned ports were removed from the leaderboard. Apparently this mornings event restored earlier MojaveMeg Sep 24, 10:08

Ah, Gotcha. {nm} Antibody Sep 24, 10:23

"...Nothing to see here folks, keep moving please...back to work, please...nothing to see or worry about here..." {nm} Flash Sep 24, 08:29

I saw duplicates at 6:00 ET {nm} arbybaker Sep 24, 09:01

My last normal screen shot was at 6:49am EST and alll was well. By 7:23 things had gone bananas and you guys were posting about it. {nm} HuskyMiller Sep 24, 09:11

ok RazorHawk Sep 24, 09:01

and from the support board RazorHawk Sep 24, 09:05

and something else I have noticed the last couple of days RazorHawk Sep 24, 09:08

Should we trade today? Will it be a waste of time? Guillo Sep 24, 09:15

trade at your own risk. Personally, I am not touching anything {nm} remrej Sep 24, 09:19

I am thinking the same but an official reply will be nice and of course expected. Guillo Sep 24, 09:48

Toby, the earliest I know is 7:21 a.m. that someone noticed a weird port but the twins were firing more rapidly starting around 3:30 a.m. grammar Sep 24, 11:22

I dunno, looks like somebody 'skipped' the QA environment.....drop-down and give me 20...! {nm} ChifferBrane Sep 24, 07:39

Yep, don't know, mine has old June delisted etc plus a whole lot of money, woowee {nm} foxsweets Sep 24, 07:42

I'm thinking maybe a couple of 'Dashboard' indicators/warnings would be in order here...Like, "Every 'effin thing is Duplicated" checks.... {nm} ChifferBrane Sep 24, 07:52

See what happens when you take a way free trading HSX? The Gods shine upon us with free money. Bwaaaahahahahaha!!! {nm} HuskyMiller Sep 24, 07:27

Okay.... that's a good one! {nm} HSX Support Sep 24, 08:10

That's funny....I'm cracking up here... {nm} Flash Sep 24, 08:28

In the spirits of things...... Guillo Sep 24, 09:05