Feedback & Support

Thanks HSX staff for the trading box, very nice feature. Five thumbs up. {nm} Hooray360 Oct 06, 10:46

Still Duplicate on Six Funds {nm} ChifferBrane Oct 06, 08:42

mrbinns too {nm} StarBondFund Oct 06, 12:23

Regarding the weekend's double Studio Funds and other errors HSXToby Oct 05, 16:16

so what is the correct price of the funds at the moment ? {nm} lone canadian leafs fan Oct 05, 16:28

The current price of Funds are correct. We will fix the Average Price Paid. {nm} Antibody Oct 05, 17:49

Will that take care when the user had to buy the bond after it was relisted? Guillo Oct 05, 19:21

i sent a few emails to support. will they ever get responded to? eyescovered Oct 05, 16:34

I think some moola will not be a bad idea. Bailout, Bailout, we want Bailout!!!!! {nm} Guillo Oct 05, 16:51

Negative cash? Keeping me from buying! supermarkmtz2 Oct 05, 16:54

Anticipated resolution is tomorrow HSXToby Oct 05, 17:01

nothing yet {nm} nirvana2007 Oct 06, 12:16

Any news about this? {nm} Guillo Oct 06, 16:46

Emails: Send another? nirvana2007 Oct 06, 18:53

Port fixed..Thanks nirvana2007 Oct 06, 20:00

HSX...... My congratulations for the sense of humor. Guillo Oct 05, 17:08

Horn of Gondor is not an HSX Support device {nm} lone canadian leafs fan Oct 05, 17:45

If the real market has a bell, why not HSX can have the horn of gondor? Guillo Oct 05, 19:07

We prefer the soft sound of a Harp!! {nm} Flash Oct 06, 08:33

Will the humans responsible be taken out and shot? Hooray360 Oct 05, 18:06

Harakiri/Seppuku the honorable thing... Guillo Oct 05, 19:03

Please post an announcement when it's safe to trade again. I'm on hiatus until then. {nm} Ironrod Oct 05, 18:56

the dreaded operator error! :D {nm} tealfan Oct 05, 19:03

Well this morning I was in the -50k and this evening up 670K and still have double on 3 Funds {nm} foxsweets Oct 05, 21:48

Calendar for today does not show WHPPU and ZMBCA delisting; it does show WHPCA and ZMBPU ! {nm} StarBondFund Oct 05, 10:39

I only hed the Zombie CA and PU and both are gone from my port. Strange, ZMBCA shows as a delist in my history but ZMBPU does not. {nm} mysti hsx Oct 05, 17:59

Why is the cash balance in my a/c unable to buy anything? {nm} laura1818 Oct 05, 08:38

Did you spend some of that "bonus" money on Saturday/Sunday that appeared in your account due to site error? {nm} remrej Oct 05, 08:51

I, too, have the double studio fund affliction. {nm} edzep Oct 05, 06:22

Yup - Me too...not all of them, but some of them... {nm} ChifferBrane Oct 05, 06:42

the question is: what is the real price of the funds now? lone canadian leafs fan Oct 05, 07:19

Yep double also on Funds only the recent ones that were delisted then listed again for $10 ?? {nm} foxsweets Oct 05, 07:47

Are we supposed to email support about this or are the correcting the relisted funds showing up twice on everyones account? {nm} Producer007 Oct 05, 08:59

Seems like that would be a LOT of email. {nm} edzep Oct 05, 10:29

Can't buy anything! jsnake666 Oct 04, 20:18

my money has gone as well - I am in overdraft!!! {nm} edmundo Oct 04, 21:14

yea, i got a negative cash balance now and can't buy anything. well.. actually i can buy "negative" funds but i'm afraid to see what happens {nm} eyescovered Oct 05, 04:08

it neg 2 m {nm} ddanher Oct 05, 06:00

email support@hsx.com with details about the problem {nm} RogerMore Oct 05, 06:04

It seems almost everyone has to email support@hsx.com with details. Who'd think there was a better way to handle these errors? :) {nm} grammar Oct 05, 06:27

reseting league gains does not appear to work {nm} sneak Oct 04, 19:39

My money is gone somehow calgary_guy69 Oct 04, 17:29

$19M was the amount erroneously put in most accounts due to some fiasco with the fund stocks. This was later corrected so your difference grammar Oct 04, 20:57

The Calls/Puts for Bruno and I Love You Beth Cooper are Active and listed on the derivatives page. {nm} eyescovered Oct 04, 16:45

Yap .. some of us shorted them thinking they will delist (again) at $0.00. :) {nm} grammar Oct 04, 22:01

Why not just roll everything back to Friday? (nm) Kraken Oct 04, 11:17

Saturday's Glitch The HSX Team Oct 04, 11:06

Thanks for the update and ya'lls efforts! {nm} Catzan Oct 04, 12:32

Just saying thanks for solving a majority of the problems! eallensbp Oct 04, 16:39

Whether it be a fix or an upgrade, after working with plenty of programmers, it is common knowledge that a backup plan is essential grammar Oct 04, 12:45

Email Sent nirvana2007 Oct 04, 13:55

sorry to be a backseat driver, but don't you have a sandbox to try upgrades on before putting it online?...anyway, thanks for the info! :) {nm} tealfan Oct 04, 14:48

Why don't just roll back all transaction of movie funds Saturday and perhaps sunday? Guillo Oct 04, 14:55

Hmm, just came back to see if they fixed the site and I see it is WAY more screwed up now. Great job HSX. Keep the improvements coming!! {nm} verisimilitudinous Oct 04, 08:06

Not getting credit for stocks sold shelact Oct 04, 07:01

Why did my bank all of a sudden go to -2,000,000? {nm} StealthWalker Oct 04, 05:19

I Lost Milions as Well MYCROFTXXX Oct 04, 06:47

I also lost 2 million but there is more than that messed up!! {nm} wlcnyc Oct 04, 08:57

The Calculations Are All Messed Up MYCROFTXXX Oct 04, 10:12

Please fix. I bought all seven at the IPO price of $10. I would like that reflected in my port instead of this: fourstars Oct 03, 23:33

This is just a mess Triviaman Oct 04, 01:18

I happened to log in yesterday and sold all my fund holdings. That helped me avoid a lot of this mess. At this point, ya'll won't recover Catzan Oct 04, 10:38

My port seems to be fine both yesterday and today--are the people having problems holding the cx derivatives also. I am not. {nm} rmg427 Oct 04, 10:59

It was all based on Fund holdings with studio fund holders getting the worst of it I think. I hadn't bought them yet, so that did not affect Catzan Oct 04, 12:29

Same here but my goes a ;little worse. Guillo Oct 04, 05:45

Good news I have all 7 movie studio funds in my main port...bad news, I am holding them twice each. {nm} StarBondFund Oct 04, 06:00

Same here, and it looks like I paid for them at least twice too {nm} Kraken Oct 04, 11:19

ETA? To get everything straightened out from todays mess? {nm} nirvana2007 Oct 03, 22:33

HSX - Movie Funds Error in Long & Short for the same Fund foxsweets Oct 03, 22:26

My movie funds are a mess. Duplicate holdings. Losses that should not be losses. Ugh the worst is inside. grammar Oct 03, 23:11

I think everything was working better when there was comish-free on Saturdays. {nm} secretstalker Oct 03, 20:42

agreed. {nm} Guillo Oct 03, 20:44

Yes it's the revenge of the no commission-free. {nm} grammar Oct 03, 23:13

This week's .cx's are not frozen. {nm} grammar Oct 03, 19:54

What do you mean? They never freeze, halt or adjust. {nm} secretstalker Oct 03, 20:42