HOLLYWOOD STOCK EXCHANGE
THE ENTERTAINMENT MARKET
THE ENTERTAINMENT MARKET
this is definetly a fascinating question and one that i have dealt with over the past 15 years.
I wish it were as easy as A B C but it isn't. There are 2 bigger questions that you need to deal with. First deals with just the customer. Cost of lost future profits. if said customer comes in and makes it explicitly clear that he will never shop here again, then what is your incentive to appease him? There is no future money in this client and offering him anything is mute. Only takes me about 90 seconds now to make this decision but when I started it dealing with them it took several minutes and I was often wrong so dont feel bad. Second is the perceived reach of said client. Who can he tell and how long will it hurt you? (this got worse with yelp and the likes) If he lives 2000 miles away and your clientelle is mostly within 50 miles then his threat of telling all his friends hurts way less than if he lives in said 50 mile radius. If you want to define your business more I would be happy to share some of the insight I have learned over the years. So to answer your question in your terms: A if they can tell alot of people and cancel a large account, B if one or the other fits(though again this part can be tricky) GRAY AREA, and C if you don't want/need their business(yes i have bluntly told someone this even those that have threatened legal action) I am never afraid of when someone threatens me because i always know both where I stand and where the company behind me stands. I have worked in both large and small corps so have had to adjust my thinking accordingly over the years. In the previous 15 years over the course of all my positions, Ihave always done both what is right and what is fiscally sound. Last year I posted a 36% GOP and a 14% growth. last part was just to say I know what I am doing not to brag or anything
Question inside for you: Its about customer service and you can simply answer A,B,or C May 29, 09:10
B May 29, 09:26
B {nm} May 29, 09:30
B. Though any bad attitude might move me to C. {nm} May 29, 10:05
B or C, depending on many factors. As a small business owner, I have to make this decision all the time. {nm} May 29, 10:15
B but not at cost, I would not lose money. {nm} May 29, 10:49
thanks so far! Being in small business retail, I try to go "A" as much as is reasonable. Recently, had to go "C" May 29, 11:55
B {nm} May 29, 12:19
A. Costco would provide a Replacement at no charge. B is a poor second choice. C stands for being a C*nt. May 29, 12:58
its too bad you continue to be so rude May 29, 14:09
apple gave me a brand new ipad to replace the one i cracked when drunk. I even told them I was drunk when it cracked. {nm} May 29, 14:46
yup, my assumption here is we're dealing with a positive customer {nm} May 29, 18:00
It's past the warranty. There's nothing you can really do. So I say go with B. Maybe 10% above your cost. {nm} May 29, 14:13
this is definetly a fascinating question and one that i have dealt with over the past 15 years. Jun 04, 21:08