HOLLYWOOD STOCK EXCHANGE
THE ENTERTAINMENT MARKET
THE ENTERTAINMENT MARKET
You're right in your observations, but there is a big difference between providing good customer service and being taken advantage of.
A skillful salesperson/owner will know how to redirect and come to a mutally agreeable resolution.
Every situation is different, and a one-size-fits-all approach will end up causing more harm than good to a small business. As you know, there's just too many variables in each case to give a simple answer.
Bottom line, customer attitude carries a lot of weight. I tend to bend over backwards for those who are honest, respectful, and have a generally positive attitude in these matters. They often get more in compensation than they anticipated.
People who come in aggressive or with a bad attitude will either get nothing at all or the bare minimum it takes to make them go away. They will also likely get no special attention or considerations/deals in the future.
Question inside for you: Its about customer service and you can simply answer A,B,or C May 29, 09:10
B May 29, 09:26
B {nm} May 29, 09:30
B. Though any bad attitude might move me to C. {nm} May 29, 10:05
B or C, depending on many factors. As a small business owner, I have to make this decision all the time. {nm} May 29, 10:15
B but not at cost, I would not lose money. {nm} May 29, 10:49
thanks so far! Being in small business retail, I try to go "A" as much as is reasonable. Recently, had to go "C" May 29, 11:55
B {nm} May 29, 12:19
A. Costco would provide a Replacement at no charge. B is a poor second choice. C stands for being a C*nt. May 29, 12:58
its too bad you continue to be so rude May 29, 14:09
apple gave me a brand new ipad to replace the one i cracked when drunk. I even told them I was drunk when it cracked. {nm} May 29, 14:46
You're right in your observations, but there is a big difference between providing good customer service and being taken advantage of. May 29, 17:37
yup, my assumption here is we're dealing with a positive customer {nm} May 29, 18:00
It's past the warranty. There's nothing you can really do. So I say go with B. Maybe 10% above your cost. {nm} May 29, 14:13
this is definetly a fascinating question and one that i have dealt with over the past 15 years. Jun 04, 21:08