HOLLYWOOD STOCK EXCHANGE
THE ENTERTAINMENT MARKET
THE ENTERTAINMENT MARKET
Question inside for you: Its about customer service and you can simply answer A,B,or C
You are a clockmaker. You sell a handmade clock to a customer, and offer a one (1) year warranty that includes repair or replacement totally free of charge.
Two (2) years later, customer returns and says clock is broke and wants a replacement. Clock can not be repaired. There is no way to tell if it is due to customer abuse or your craftmanship.
What Do You Do?
A: Provide a replacement free of charge
B: Offer a discounted price for a new one
C: Refuse to offer free or discount price
later, i may have a follow-up
thanks
Question inside for you: Its about customer service and you can simply answer A,B,or C May 29, 09:10
B May 29, 09:26
B {nm} May 29, 09:30
B. Though any bad attitude might move me to C. {nm} May 29, 10:05
B or C, depending on many factors. As a small business owner, I have to make this decision all the time. {nm} May 29, 10:15
B but not at cost, I would not lose money. {nm} May 29, 10:49
thanks so far! Being in small business retail, I try to go "A" as much as is reasonable. Recently, had to go "C" May 29, 11:55
B {nm} May 29, 12:19
A. Costco would provide a Replacement at no charge. B is a poor second choice. C stands for being a C*nt. May 29, 12:58
its too bad you continue to be so rude May 29, 14:09
apple gave me a brand new ipad to replace the one i cracked when drunk. I even told them I was drunk when it cracked. {nm} May 29, 14:46
yup, my assumption here is we're dealing with a positive customer {nm} May 29, 18:00
It's past the warranty. There's nothing you can really do. So I say go with B. Maybe 10% above your cost. {nm} May 29, 14:13
this is definetly a fascinating question and one that i have dealt with over the past 15 years. Jun 04, 21:08
