HOLLYWOOD STOCK EXCHANGE
THE ENTERTAINMENT MARKET
THE ENTERTAINMENT MARKET
I've worked for big companies and small companies in some customer service capacity. IMO,always better to bend over backward if your a small
company because very few of the big ones do. Even if you take a loss.
Most of time, people make decisions based on price and convenience. You do what you can to compete there, but the better the customer service, the more likely you are to get the customers that aren't driven by P&C.
We're all different, just my opinion. not saying you are running your business wrong.
Question inside for you: Its about customer service and you can simply answer A,B,or C May 29, 09:10
B May 29, 09:26
B {nm} May 29, 09:30
B. Though any bad attitude might move me to C. {nm} May 29, 10:05
B or C, depending on many factors. As a small business owner, I have to make this decision all the time. {nm} May 29, 10:15
B but not at cost, I would not lose money. {nm} May 29, 10:49
thanks so far! Being in small business retail, I try to go "A" as much as is reasonable. Recently, had to go "C" May 29, 11:55
B {nm} May 29, 12:19
A. Costco would provide a Replacement at no charge. B is a poor second choice. C stands for being a C*nt. May 29, 12:58
its too bad you continue to be so rude May 29, 14:09
apple gave me a brand new ipad to replace the one i cracked when drunk. I even told them I was drunk when it cracked. {nm} May 29, 14:46
I've worked for big companies and small companies in some customer service capacity. IMO,always better to bend over backward if your a small May 29, 17:06
yup, my assumption here is we're dealing with a positive customer {nm} May 29, 18:00
It's past the warranty. There's nothing you can really do. So I say go with B. Maybe 10% above your cost. {nm} May 29, 14:13
this is definetly a fascinating question and one that i have dealt with over the past 15 years. Jun 04, 21:08
