Feedback & Support

Thank you HSX Support for fixing the nav bar trade box for me. As far as I can tell, it's working properly now. grory Oct 08, 10:34

You're still with us? I thought you quit. {nm} secretstalker Oct 09, 04:50

Yes, I 'm still around... grory Oct 09, 14:45

Pffft...check the LTD Board...she's an animal...always has been Flash Oct 12, 08:48

I'm still down the $2 million I lost this weekend with the whole Movie Fund debacle... anyone eles having an issue? {nm} racheltarian Oct 08, 02:19

Yes. I am still down 2 million. Cant buy asnything!!!!!!!!!! Have emailed but no response. {nm} edmundo Oct 08, 07:15

Yes i have lost a million bucks and can't seem to figure out why {nm} Nathrax Oct 08, 08:54

???? Nathrax Oct 08, 08:56

Yes, I am too {nm} jo_bu1976 Oct 08, 09:08

Anyone who sees problems in the portfolio should write in to support@hsx.com HSXToby Oct 08, 09:33

I contacted them yesterday and they fixed my errors. Be patient and give them whatever details you can. {nm} grory Oct 08, 10:37

Yes I've lost Plenty of H$ MYCROFTXXX Oct 08, 15:34

I wrote HSX and the must....... Ladysweethome Oct 08, 15:46

The trade window in my portfolio dropdown shows the sell button. When I detach ti goes way. {nm} Vashta Nerada Oct 08, 01:28

this afternoon I used to have the the buy button behind the quantity now it on the line with short and cover buttons where the sell button u {nm} Vashta Nerada Oct 08, 01:29

So I guess I'll just trade to old dumba$$ way we have been trading copying max into the quantity box. Thanks. Thanks for nothing. {nm} Vashta Nerada Oct 08, 01:31

What browser and operating system are you using? {nm} remrej Oct 08, 07:20

Well...remember you have to give HSX a CHANCE to reply...be sure as mentioned, that you Flash Oct 08, 07:54

Moving the buy button might have been part of the fix I needed...it was buying for me even when I tried shorting and covering. grory Oct 08, 10:43

Write in to support@hsx.com HSXToby Oct 08, 09:35

Did we get a new code monkey? {nm} Vashta Nerada Oct 08, 01:19

How about when you open a stock page the stock symbol defaults into the trade window and we get all 4 buttons to trade with {nm} Vashta Nerada Oct 08, 00:53

i used to have 4 this afternoon. {nm} Vashta Nerada Oct 08, 01:14

I've gotten rid of the damn trade window, at least I can backspace a page change now but the amount area on the right side still doesn't r {nm} Vashta Nerada Oct 08, 01:17

If I open a new wind for say a stock I hold long the little trade window doen't give me the option of selling I have to use the right side {nm} Vashta Nerada Oct 08, 00:50

Have I mentioned dumb? {nm} Vashta Nerada Oct 08, 00:51

Now you idiots have screwed up trading again {nm} Vashta Nerada Oct 08, 00:16

I really get tried of this {nm} Vashta Nerada Oct 08, 00:17

try opening a stock window and trading on the right side {nm} Vashta Nerada Oct 08, 00:23

I used to type in m and max would drop down and I would select that and then trade hit backspace repeat to flip a stock {nm} Vashta Nerada Oct 08, 00:23

now I type m it doesn't remember max so I have to type it again in full and the back space doesn't work as now the cusor is ending up in Vashta Nerada Oct 08, 00:24

i get a drop down if I type in the symbol area of the trade box {nm} Vashta Nerada Oct 08, 00:30

I guess I could copy the smybol but that is mor cumbersome {nm} Vashta Nerada Oct 08, 00:31

dumber then dirt {nm} Vashta Nerada Oct 08, 00:31

Did I mention dumber then dirt? {nm} Vashta Nerada Oct 08, 00:31

did I mention that having the cusor defaulting to the trade box means you can't just hit backspace to move back and forth between pages {nm} Vashta Nerada Oct 08, 00:43

you have to move the cusor and hit the backspace button {nm} Vashta Nerada Oct 08, 00:43

Now I guess I have to learn to trade again all over again {nm} Vashta Nerada Oct 08, 00:46

What is with you guys and making people go through a new learning curve every time you make a change {nm} Vashta Nerada Oct 08, 00:47

dumb {nm} Vashta Nerada Oct 08, 00:47

I sent an email 10/5 still no answer Ladysweethome Oct 07, 17:56

There is a poster using my name as a handle, please check life boards, is there a way to prevent this from happening? damenchipguy Oct 07, 12:32

suggest you contact support@hsx.com with details. {nm} remrej Oct 07, 12:38

Also change your password, it looks like someone is literally logging in as you, not simply changing their handle {nm} remrej Oct 07, 13:14

Looks like he's using damenchipgay. changed the 'u' to 'a'. very clever... not! {nm} eyescovered Oct 08, 08:29

I do not get offended, this person is a coward. What troubles me is this person must have read something I wrote who is it? ARGGH! {nm} damenchipguy Oct 08, 14:29

Seriously, people have way too much time on their hands... {nm} eyescovered Oct 08, 15:32

5FING is active Parthous Oct 07, 12:03

Thank you {nm} HSXToby Oct 07, 12:23

Will there be a CX Derivative for [PNACT {nm} secretstalker Oct 07, 03:59

(sigh, that's what happens when I type in the dark)... question whether there will be a derivative if it goes wide? {nm} secretstalker Oct 07, 03:59

PNACT is not scheduled to go Wide HSX Support Oct 07, 11:39

Also, could someone who works for HSX please confirm that the poster known as "Razorhawk" doesn't work for HSX? secretstalker Oct 06, 20:19

uh dude... RazorHawk Oct 07, 07:11

It's not your JOB to point out mistakes, criticize others or enforce the rules on the forums. secretstalker Oct 07, 11:21

Antibody/D. Mac: About that ARA51 thing we discussed before, you might have to manually remove some of the linked posts. secretstalker Oct 06, 20:17

The problem I see with the detachable trader (an idea I like)... secretstalker Oct 06, 20:08

Hmmm, once detached my trader box reappears in the same place every page I navigate to...I'm using IE 8 {nm} Movie Cub Oct 06, 20:20

Interesting... I'm using Safari. Will check it out in Firefox though I really prefer the Mac-native browser. {nm} secretstalker Oct 06, 20:30

It does work in Firefox for Mac in terms of the trader sticking around once a trade reloads... secretstalker Oct 07, 05:23

I find the site nearly unusable on the iPhone. The header takes FOREVER to load, even before this new box. remrej Oct 07, 09:16

I was hoping the new site would be more compatible with my Blackberry but no such luck... but that's minor. {nm} secretstalker Oct 07, 11:25

I'm using it on Safari 4.0.3. Works fine for me. More info? BiviaBen Oct 07, 11:16

Wait, could "Block Pop Up Windows" be causing this? Let me see... {nm} secretstalker Oct 07, 11:26

Nope... Block Pop Ups didn't change anything... I'm using 4.0.3 too. Mac OS 10.5.8... I do shut my computer every night. {nm} secretstalker Oct 07, 11:27

Brilliant! That worked! Cleared all my HSX cookies, quit the browser and restarted and now it's working. secretstalker Oct 07, 11:29

It even stays where I left it when i come back to HSX... nice job, Ben... that's quite a little treat. {nm} secretstalker Oct 07, 11:39

tried it in Firefox 3.5 and same result as IE 8 {nm} Movie Cub Oct 06, 20:22

And the same thing happens when you actually make a trade. Page reloads and you lose the detachable trader (this is Safari 4.0.3) {nm} secretstalker Oct 07, 05:18

Duplicate Fund Problem Resolved HSXToby Oct 06, 19:15

Just send email. My does not look right at all. Cash did not change and Investments went the other way. {nm} Guillo Oct 06, 20:28

I'll review it and get you an answer tomorrow {nm} HSXToby Oct 06, 21:32

Oh, and send as much detail as you can to support@hsx.com {nm} HSXToby Oct 06, 21:35

Done as requested. {nm} Guillo Oct 06, 22:45

All fixed too. Thanks. {nm} Guillo Oct 07, 15:29

I seem to have the same problem as Guillo (cash lost, investments down etc). Just sent email. {nm} cecsan Oct 07, 00:36

All fixed! Thanks HSX crew. {nm} cecsan Oct 07, 15:12

I have NO movie funds now! - also lost 1.9 million net worth on Oct 4 according to graph {nm} JDolphin Oct 07, 01:14

Thanks HSX crew! Everything looks like it's back to normal for my portfolio. Hope we never have to go through this again!!! : ) {nm} eyescovered Oct 07, 05:30

No, its not solved. Where is my missing $2 million cash? All you have done is eleiminate my overdraft. {nm} edmundo Oct 07, 19:36

Just went up like 700k in cash. Is this our bailout or another hsx glitch? Just wanna know if i should spend it or not. Thanks! {nm} eyescovered Oct 06, 18:21

My port is not being affected so I will say either manual correction or it is yours, and yes "Bailout! Bailaout!, we want Bailout." {nm} Guillo Oct 06, 18:30

Cool. I guess this is to make up for all the lost profit and the commission i spent to get myself out of having negative cash. {nm} eyescovered Oct 06, 18:36

I am in the same situation as you were. I was 22 - 23 Million in RED and begin selling stuff until -8.3 now. Guillo Oct 06, 18:42

Funny, I just went down 700K and I was down 1.4M from Saturday. grory Oct 06, 19:05

Yeah, I'm down like 800k, and also was down this week-end..... gowanna Oct 06, 21:26

The duplicate funds were just removed. I lost H$500K, which, hopefully, was not mine, anyway. {nm} edzep Oct 06, 19:12

i was about to ask that too, i just went from up H$250k to up H2.8mm {nm} ndmaster Oct 06, 19:46

Anyone to something similar to this....? Guillo Oct 06, 20:41

BRUCA/BRUPU/IBC/CA/IBCPU Are all active. Considering these movies delisted a while back I can only assume this is an error. {nm} tallkris3 Oct 06, 13:37

The third one should be IBCCA {nm} tallkris3 Oct 06, 13:38

Thanks. {nm} Antibody Oct 06, 13:58

Thanks for the trading box update and your other continued efforts to improve the site. {nm} pmb Oct 06, 12:47

The new trading box is not working correctly for me. It seems to always want to "buy" even when I select another option, like "short". grory Oct 06, 11:00

what browser / version / os are you on? {nm} The HSX Team Oct 06, 11:31

Sorry, I thought of that after I posted...windows vista, newest version firefox 3.5 grory Oct 06, 11:57

I'll give you an example inside... grory Oct 06, 13:04

Dead horse post - will we ever see the 'jump to' line replicated at the top of bonds, funds, and derivatives? This would be MojaveMeg Oct 06, 10:58

I second this post. It's a huge hassle to go back to the top of movies when I'm at the start of bonds and I want to see my derivatives. grory Oct 06, 11:05