Feedback & Support

The problem I see with the detachable trader (an idea I like)... secretstalker Oct 06, 20:08

Hmmm, once detached my trader box reappears in the same place every page I navigate to...I'm using IE 8 {nm} Movie Cub Oct 06, 20:20

Interesting... I'm using Safari. Will check it out in Firefox though I really prefer the Mac-native browser. {nm} secretstalker Oct 06, 20:30

It does work in Firefox for Mac in terms of the trader sticking around once a trade reloads... secretstalker Oct 07, 05:23

I find the site nearly unusable on the iPhone. The header takes FOREVER to load, even before this new box. remrej Oct 07, 09:16

I was hoping the new site would be more compatible with my Blackberry but no such luck... but that's minor. {nm} secretstalker Oct 07, 11:25

I'm using it on Safari 4.0.3. Works fine for me. More info? BiviaBen Oct 07, 11:16

Wait, could "Block Pop Up Windows" be causing this? Let me see... {nm} secretstalker Oct 07, 11:26

Nope... Block Pop Ups didn't change anything... I'm using 4.0.3 too. Mac OS 10.5.8... I do shut my computer every night. {nm} secretstalker Oct 07, 11:27

Brilliant! That worked! Cleared all my HSX cookies, quit the browser and restarted and now it's working. secretstalker Oct 07, 11:29

It even stays where I left it when i come back to HSX... nice job, Ben... that's quite a little treat. {nm} secretstalker Oct 07, 11:39

tried it in Firefox 3.5 and same result as IE 8 {nm} Movie Cub Oct 06, 20:22

And the same thing happens when you actually make a trade. Page reloads and you lose the detachable trader (this is Safari 4.0.3) {nm} secretstalker Oct 07, 05:18

Duplicate Fund Problem Resolved HSXToby Oct 06, 19:15

Just send email. My does not look right at all. Cash did not change and Investments went the other way. {nm} Guillo Oct 06, 20:28

I'll review it and get you an answer tomorrow {nm} HSXToby Oct 06, 21:32

Oh, and send as much detail as you can to support@hsx.com {nm} HSXToby Oct 06, 21:35

Done as requested. {nm} Guillo Oct 06, 22:45

All fixed too. Thanks. {nm} Guillo Oct 07, 15:29

I seem to have the same problem as Guillo (cash lost, investments down etc). Just sent email. {nm} cecsan Oct 07, 00:36

All fixed! Thanks HSX crew. {nm} cecsan Oct 07, 15:12

I have NO movie funds now! - also lost 1.9 million net worth on Oct 4 according to graph {nm} JDolphin Oct 07, 01:14

Thanks HSX crew! Everything looks like it's back to normal for my portfolio. Hope we never have to go through this again!!! : ) {nm} eyescovered Oct 07, 05:30

No, its not solved. Where is my missing $2 million cash? All you have done is eleiminate my overdraft. {nm} edmundo Oct 07, 19:36

Just went up like 700k in cash. Is this our bailout or another hsx glitch? Just wanna know if i should spend it or not. Thanks! {nm} eyescovered Oct 06, 18:21

My port is not being affected so I will say either manual correction or it is yours, and yes "Bailout! Bailaout!, we want Bailout." {nm} Guillo Oct 06, 18:30

Cool. I guess this is to make up for all the lost profit and the commission i spent to get myself out of having negative cash. {nm} eyescovered Oct 06, 18:36

I am in the same situation as you were. I was 22 - 23 Million in RED and begin selling stuff until -8.3 now. Guillo Oct 06, 18:42

Funny, I just went down 700K and I was down 1.4M from Saturday. grory Oct 06, 19:05

Yeah, I'm down like 800k, and also was down this week-end..... gowanna Oct 06, 21:26

The duplicate funds were just removed. I lost H$500K, which, hopefully, was not mine, anyway. {nm} edzep Oct 06, 19:12

i was about to ask that too, i just went from up H$250k to up H2.8mm {nm} ndmaster Oct 06, 19:46

Anyone to something similar to this....? Guillo Oct 06, 20:41

BRUCA/BRUPU/IBC/CA/IBCPU Are all active. Considering these movies delisted a while back I can only assume this is an error. {nm} tallkris3 Oct 06, 13:37

The third one should be IBCCA {nm} tallkris3 Oct 06, 13:38

Thanks. {nm} Antibody Oct 06, 13:58

Thanks for the trading box update and your other continued efforts to improve the site. {nm} pmb Oct 06, 12:47

The new trading box is not working correctly for me. It seems to always want to "buy" even when I select another option, like "short". grory Oct 06, 11:00

what browser / version / os are you on? {nm} The HSX Team Oct 06, 11:31

Sorry, I thought of that after I posted...windows vista, newest version firefox 3.5 grory Oct 06, 11:57

I'll give you an example inside... grory Oct 06, 13:04

Dead horse post - will we ever see the 'jump to' line replicated at the top of bonds, funds, and derivatives? This would be MojaveMeg Oct 06, 10:58

I second this post. It's a huge hassle to go back to the top of movies when I'm at the start of bonds and I want to see my derivatives. grory Oct 06, 11:05

Thanks HSX staff for the trading box, very nice feature. Five thumbs up. {nm} Hooray360 Oct 06, 10:46

Still Duplicate on Six Funds {nm} ChifferBrane Oct 06, 08:42

mrbinns too {nm} StarBondFund Oct 06, 12:23

Regarding the weekend's double Studio Funds and other errors HSXToby Oct 05, 16:16

so what is the correct price of the funds at the moment ? {nm} lone canadian leafs fan Oct 05, 16:28

The current price of Funds are correct. We will fix the Average Price Paid. {nm} Antibody Oct 05, 17:49

Will that take care when the user had to buy the bond after it was relisted? Guillo Oct 05, 19:21

i sent a few emails to support. will they ever get responded to? eyescovered Oct 05, 16:34

I think some moola will not be a bad idea. Bailout, Bailout, we want Bailout!!!!! {nm} Guillo Oct 05, 16:51

Negative cash? Keeping me from buying! supermarkmtz2 Oct 05, 16:54

Anticipated resolution is tomorrow HSXToby Oct 05, 17:01

nothing yet {nm} nirvana2007 Oct 06, 12:16

Any news about this? {nm} Guillo Oct 06, 16:46

Emails: Send another? nirvana2007 Oct 06, 18:53

Port fixed..Thanks nirvana2007 Oct 06, 20:00

HSX...... My congratulations for the sense of humor. Guillo Oct 05, 17:08

Horn of Gondor is not an HSX Support device {nm} lone canadian leafs fan Oct 05, 17:45

If the real market has a bell, why not HSX can have the horn of gondor? Guillo Oct 05, 19:07

We prefer the soft sound of a Harp!! {nm} Flash Oct 06, 08:33

Will the humans responsible be taken out and shot? Hooray360 Oct 05, 18:06

Harakiri/Seppuku the honorable thing... Guillo Oct 05, 19:03

Please post an announcement when it's safe to trade again. I'm on hiatus until then. {nm} Ironrod Oct 05, 18:56

the dreaded operator error! :D {nm} tealfan Oct 05, 19:03

Well this morning I was in the -50k and this evening up 670K and still have double on 3 Funds {nm} foxsweets Oct 05, 21:48

Calendar for today does not show WHPPU and ZMBCA delisting; it does show WHPCA and ZMBPU ! {nm} StarBondFund Oct 05, 10:39

I only hed the Zombie CA and PU and both are gone from my port. Strange, ZMBCA shows as a delist in my history but ZMBPU does not. {nm} mysti hsx Oct 05, 17:59

Why is the cash balance in my a/c unable to buy anything? {nm} laura1818 Oct 05, 08:38

Did you spend some of that "bonus" money on Saturday/Sunday that appeared in your account due to site error? {nm} remrej Oct 05, 08:51

I, too, have the double studio fund affliction. {nm} edzep Oct 05, 06:22

Yup - Me too...not all of them, but some of them... {nm} ChifferBrane Oct 05, 06:42

the question is: what is the real price of the funds now? lone canadian leafs fan Oct 05, 07:19

Yep double also on Funds only the recent ones that were delisted then listed again for $10 ?? {nm} foxsweets Oct 05, 07:47

Are we supposed to email support about this or are the correcting the relisted funds showing up twice on everyones account? {nm} Producer007 Oct 05, 08:59

Seems like that would be a LOT of email. {nm} edzep Oct 05, 10:29

Can't buy anything! jsnake666 Oct 04, 20:18

my money has gone as well - I am in overdraft!!! {nm} edmundo Oct 04, 21:14

yea, i got a negative cash balance now and can't buy anything. well.. actually i can buy "negative" funds but i'm afraid to see what happens {nm} eyescovered Oct 05, 04:08

it neg 2 m {nm} ddanher Oct 05, 06:00

email support@hsx.com with details about the problem {nm} RogerMore Oct 05, 06:04

It seems almost everyone has to email support@hsx.com with details. Who'd think there was a better way to handle these errors? :) {nm} grammar Oct 05, 06:27

reseting league gains does not appear to work {nm} sneak Oct 04, 19:39

My money is gone somehow calgary_guy69 Oct 04, 17:29

$19M was the amount erroneously put in most accounts due to some fiasco with the fund stocks. This was later corrected so your difference grammar Oct 04, 20:57

The Calls/Puts for Bruno and I Love You Beth Cooper are Active and listed on the derivatives page. {nm} eyescovered Oct 04, 16:45

Yap .. some of us shorted them thinking they will delist (again) at $0.00. :) {nm} grammar Oct 04, 22:01

Why not just roll everything back to Friday? (nm) Kraken Oct 04, 11:17

Saturday's Glitch The HSX Team Oct 04, 11:06

Thanks for the update and ya'lls efforts! {nm} Catzan Oct 04, 12:32

Just saying thanks for solving a majority of the problems! eallensbp Oct 04, 16:39

Whether it be a fix or an upgrade, after working with plenty of programmers, it is common knowledge that a backup plan is essential grammar Oct 04, 12:45

Email Sent nirvana2007 Oct 04, 13:55

sorry to be a backseat driver, but don't you have a sandbox to try upgrades on before putting it online?...anyway, thanks for the info! :) {nm} tealfan Oct 04, 14:48

Why don't just roll back all transaction of movie funds Saturday and perhaps sunday? Guillo Oct 04, 14:55

Hmm, just came back to see if they fixed the site and I see it is WAY more screwed up now. Great job HSX. Keep the improvements coming!! {nm} verisimilitudinous Oct 04, 08:06